We Authenticate Luxury
Redefining The Modern Luxe Traveler Experience
We Authenticate Luxury
Redefining The Modern Luxe Traveler Experience
Disrupting the "standardization" in Luxury Service
A new inclusive hospitality accolade program tailor to all luxury lodging businesses. The conceptual program drives to Reveal the Authenticity from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service.
Don't shoot for the stars ... aim for authenticity!
Luxury travel market is ripe for disruption. We believe in assisting new properties to emerge and thrive focus on leveraging genuine and intuitive human interactions, safe environment, unmatched experiences, sense of belonging and personal fulfillment.
How we authenticate
We Assess
We Assess
We Assess
Our unique and detailed operation analysis brings the most value to our clients.
We Tailor
We Assess
We Assess
Make the uniqueness of your property shine by tailoring a new set of luxury standards offering unparalleled service in a safe environment.
We Train
We Certify
We Certify
Genuine human interactions must remain personal. Our training techniques adapt based on your audience.
We Certify
We Certify
We Certify
Our team of experts roll-up their sleeves and work side-by-side with your team to help breakthrough service.
No Standards. Touchpoints
A total of 9 different classifications, including over 100+ touchpoints, carefully drafted to meet today's modern luxury traveler expectations, in which properties will get evaluated by.
Luxury Style Accolade Criteria
Why BTS ?
WE FOCUS ON WHAT MATTERS
A NEW LOOK AT UNANNOUNCED VISITS
WE FOCUS ON WHAT MATTERS
It's known that modern luxe traveler finds more relevant the uniqueness of the place than the rating itself. Our trademark touch-points are designed to meet the new luxury expectations while revitalizing the property value proposition.
THE "NEW LUXURY NORMAL"
A NEW LOOK AT UNANNOUNCED VISITS
WE FOCUS ON WHAT MATTERS
The modern luxury traveler will require self-improvement and personal fulfillment while experiencing safe and virus containment spaces. Maintaining social distancing with our guests while delivering an unparalleled level of service is possible.
A NEW LOOK AT UNANNOUNCED VISITS
A NEW LOOK AT UNANNOUNCED VISITS
A NEW LOOK AT UNANNOUNCED VISITS
While we value the importance of having unannounced visits to evaluate employees performing at their best authenticity, we also believe in the true ROI performing mix visits to assist hotel operators in adapting what is relevant for the modern luxe travelers.
THE NON-STANDARDIZATION
THE NON-STANDARDIZATION
A NEW LOOK AT UNANNOUNCED VISITS
We don't validate standards, we authenticate touch-points.
To achieve true authenticity and inclusiveness, we firmly believe we cannot ask every property to perform at the same level. Based on our property style criteria, we look forward to enhancing the unique story and experience of each property. Segmentation is key for experimental travelers.
SELECTING THE 'BEST'
THE NON-STANDARDIZATION
SELECTING THE 'BEST'
Each property will be categorized based on the style criteria met. Our unique scoring points system will give every property a fair chance to be selected for greater exposure despite property type, size and location.
THE EXPECTED AWARD
THE NON-STANDARDIZATION
SELECTING THE 'BEST'
It's true that modern luxe travelers won't find your business in a travel guide or website listing. But, most likely, they will find you on a great marketing story that shout-out your property.
The winners of each property style are awarded a tailored marketing exposure package.
Our Media Partners
More info
Private and Confidential © Breakthrough Hospitality Service LLC, 2020
Copying, Transmitting and Distributing outside of the intended use is strictly prohibited.